Privacy Policy


We are committed to safeguarding the privacy of our website visitors; this policy sets out how we will treat your personal information.

This policy explains what types of personal and business information are gathered and stored when you use this website and how this information will be used.

On this website, you will be asked to provide certain types of information to enable the collection and analysis of textual data relevant to your business, as well as basic registration information which we require for any user of the website. By supplying this information you will be consenting to the use and storage of this information for the reasons for which it was provided.

(1) What information do we collect?

We may collect, store and use the following kinds of personal data:

(a) information about your computer and about your visits to and use of this website encompassing some or all of the following pieces of information: session time stamps, your IP address, geographical location, browser details, operating system details, referral source, session length, number of page views, and database query keywords, query filters, and general query settings;

(b) information that you provide to us for the purpose of registering with us (including email address, username, password);

(c) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters (including email address and preferences for email prompts);

(d) any other information that you choose to send to us; and

(e) OTHER INFORMATION – including – data you provide in the user profile such as business name, business type, energy meter information, energy tariff rate, building fabric information, heating system information, appliance and technology information.

(2) Cookies

We use cookies on this website. A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.

We may send a cookie which may be stored on by your browser on your computer’s hard drive. We may use the information we obtain from the cookie in the administration of this website, to improve the website’s usability and for marketing purposes. We may also use that information to recognise your computer when you visit our website, and to personalise our website for you. Most browsers allow you to refuse to accept cookies. (For example, in Internet Explorer you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block all cookies” using the sliding selector.) This will, however, have a negative impact upon the usability of many websites, including this one.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at:

Please note that our advertisers may also use cookies, over which we have no control.

(3) Using your personal data

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

We may use your personal information to:

(a) administer the website;

(b) improve your browsing experience and the core functionality of the website;

(c) send you email notifications which you have specifically requested;

(e) deal with enquiries and complaints made by or about you relating to the website.

(f) provide you with information, products or services which we feel may interest you;

(g) perform contractual obligations that we owe

(h) allow you to participate in interactive features of our service, when you choose to do so

(i) notify you about changes to our service

We will not provide your personal information to any third parties for the purpose of direct marketing.

(4) Other disclosures

In addition to the disclosures reasonably necessary for the purposes identified elsewhere in this privacy policy, we may disclose information about you:

(a) to the extent that we are required to do so by law;

(b) in connection with any legal proceedings or prospective legal proceedings;

(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk); and

(d) to the purchaser (or prospective purchaser) of any business or asset which we are (or are contemplating) selling.

Except as provided in this privacy policy, we will not provide your information to third parties.

(5) International data transfers

Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.

If you are in the European Union, information which you provide may be transferred to, stored at and processed in countries including the United States and Japan, which do not have data protection laws equivalent to those in force in the European Union. You expressly agree to such transfers, storing or processing.

(6) Security of your personal data

We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

You are responsible for keeping your password and user details confidential. We recommend you use a unique password and username for this website. All password information will be encrypted and we will not ask you for your password.

(7) Policy amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.

We may also notify you of changes to our privacy policy by email.

(8) Your rights

You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee.

(9) Third-party websites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. Please check these policies before you submit any personal data to these websites.

(10) Updating information

Please let us know if the personal information which we hold about you needs to be corrected or updated.

(11) Contact

If you have any questions about this privacy policy document or our treatment of your personal data, please contact us by email at

or by post at

Theysay Limited, 24 Cornhill, London, EC3V 3ND, United Kingdom.

This privacy policy is based on a template created and distributed by